Frequently Asked Questions
Some of our previous customers had this questions.
We have answered the most asked and you too can give us a call for any further inuquiries.
What brands of auto parts do you supply?
We supply genuine and reliable auto parts for brands such as JMC, Changan, Chana, Suzuki, FAW, GWM, Haval, Landwind, Dfsk, JAC, and Foton. Additionally, we provide parts for all major Japanese, Chinese, and Indian car manufacturers.
How can I ensure the parts I purchase are genuine?
At Liedmac Group, we source all our parts directly from authorized manufacturers and distributors to ensure authenticity and reliability. We also provide a warranty and authenticity certificate for most parts.
Do you offer shipping services across Africa?
Yes, we offer shipping services to various countries across Africa. Please contact our customer service for specific shipping options and delivery times for your location.
What should I do if the part I received is defective or doesn't fit?
If you receive a defective part or one that doesn’t fit your vehicle, please contact our customer service immediately. We have a return and exchange policy to address such issues promptly.
How can I find the right part for my vehicle?
You can find the right part by providing us with your vehicle’s make, model, year, and VIN (Vehicle Identification Number). Our experienced staff will assist you in identifying and sourcing the correct part.
Do you offer any warranties on the parts you sell?
Yes, most of our parts come with a manufacturer’s warranty. The warranty period and terms vary depending on the part and brand. Please check the specific warranty details for each part.
Can I pick up my order directly from your store?
Yes, you can choose to pick up your order from our store. Please arrange the pickup time with our customer service team to ensure your order is ready when you arrive.
Do you provide technical support for installation?
While we do not offer direct installation services, our knowledgeable staff can provide technical support and guidance on the proper installation of parts. We also recommend professional installation for the best results.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and online payment options. Please contact our sales team for more details on payment options.
How do I check the availability and price of a specific part?
You can check the availability and price of a specific part by contacting our sales team via phone, email, or our online inquiry form. Provide us with the part number or vehicle details, and we will promptly provide you with the information you need.